Conflict Management Training

Give your staff the skills to build relationships and increase productivity

£ 0 Billion

is spent each year in dealing with conflict

Conflict is a natural part of life. Understanding how to deal with conflict can increase productivity and help to build relationships between colleagues and customers. Can you afford not to deal with conflict?

Course Time: 7 hours

What You'll Learn...

✅ What is conflict management?

✅ Why conflict occurs

✅ Human response to conflict

✅ The assault cycle

✅ Important of communication

✅ Understanding empathy

✅ Conflict management strategies

Conflict Management Training

What Our Customers Have to Say

Professional and informative right through from the booking process to the actual training. The training exceeded my expectations with the practical aspects and time for questions ensuring I came away more confident and knowledgeable. I will most definitely use Skills Shop when ISP has further training needs and have absolutely no hesitation in recommending your company to my colleagues.

Thanks Phil!

Would highly recommend, I was so impressed with the way the course was delivered, practical, interactive and engaging, we are already discussing further training.