Creating and maintaining a positive workplace environment and atmosphere is proven to boost staff morale, loyalty and productivity. It also makes your organisation more attractive to potential new recruits.

So when conflicts occur, they cause unwanted disruption, ill-feeling and resentment that has a negative impact on the performance of your operations if left to fester.

Skills Shop will provide you and your staff with the practical skills and techniques to resolve these situations. These skills can also be transferred to other conflict situations, such as client disputes and complaints.