Creating and maintaining a positive workplace environment and atmosphere is proven to boost staff morale, loyalty and productivity. It also makes your organisation more attractive to potential new recruits.

So when conflicts occur, they cause unwanted disruption, ill-feeling and resentment that has a negative impact on the performance of your operations if left to fester.

Skills Shop will provide you and your staff with the practical skills and techniques to resolve these situations. These skills can also be transferred to other conflict situations, such as client disputes and complaints.

Syllabus

✅ What is conflict management?

✅ Why conflict occurs

✅ Human response to conflict

✅ The assault cycle

✅ Important of communication

✅ Understanding empathy

✅ Conflict management strategies

For Teams

If you have 6 or more staff that require training enjoy hassle free training at a time that’s convenient for you.

Infection Control Included As Standard

"Would highly recommend, I was so impressed with the way the course was delivered, practical, interactive and engaging, we are already discussing further training."

'Professional and informative right through from the booking process to the actual training. The training exceeded my expectations with the practical aspects and time for questions ensuring I came away more confident and knowledgeable. I will most definitely use Skills Shop when ISP has further training needs and have absolutely no hesitation in recommending your company to my colleagues. Thanks Phil!"