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Non-Restrictive

Hazard Potential Risk Likelihood Severity Risk Level Mitigation Measures
Panic or Aggression Approaching the service user from outside their field of vision could cause panic or escalate aggression. Medium High Medium-High Ensure staff approach from within the service user's field of vision whenever possible.
Miscommunication Lack of coordination between the lead and support staff may confuse the service user and escalate the situation. Medium Medium Medium Conduct pre-planning and clear communication between staff members before engaging with the service user.
Physical Injury The service user may react physically towards either the lead or support staff, resulting in injury. Medium High Medium-High Staff should maintain a safe distance and use non-threatening body language to minimise the risk of physical reaction.
Loss of Control If the service user shifts attention unpredictably, the lead and support roles may become unclear, increasing the risk of escalation. Medium Medium Medium Staff should be trained to quickly adapt and switch roles if necessary to maintain control of the situation.
Fatigue or Stress Extended interaction may lead to fatigue or stress in staff, reducing their ability to respond effectively. Low Medium Low-Medium Ensure adequate staffing levels and provide regular breaks during extended interactions.
Overall Risk Level Medium
Hazard Potential Risk Likelihood Severity Risk Level Mitigation Measures
Physical Strain The staff member may experience strain or fatigue, particularly if the service user requires significant guidance or support. Medium Medium Medium Ensure the staff member is trained in safe handling techniques and takes regular breaks if necessary.
Lack of Support If an incident occurs, the single staff member may lack immediate assistance to manage the situation effectively. Medium High Medium-High Only conduct single-staff guiding in low-risk situations and ensure backup support is readily available if required.
Service User Resistance The service user may resist or react unpredictably, increasing the risk of injury to both parties. Medium High Medium-High Train staff in de-escalation techniques and ensure the guiding approach is non-threatening and supportive.
Limited Supervision The single staff member may struggle to manage other environmental risks (e.g., obstacles, doors). Medium Medium Medium Plan the route in advance and minimise environmental risks where possible.
Overall Risk Level Medium-High
Hazard Potential Risk Likelihood Severity Risk Level Mitigation Measures
Physical Strain Strain or fatigue may still occur, but with a second staff member, the load is more evenly distributed. Low Medium Low-Medium Rotate responsibilities between staff members to avoid overexertion.
Coordination Poor communication between the two staff members may confuse the service user or lead to inconsistent actions. Medium Medium Medium Ensure both staff members plan and agree on their roles before guiding.
Environmental Hazards Doors, obstacles, or other environmental factors may pose risks if not managed effectively. Low Medium Low-Medium Assign one staff member to manage the environment (e.g., opening doors) while the other focuses on the service user.
Service User Resistance Resistance from the service user may still occur but can be managed more effectively with two staff members. Medium Medium Medium Ensure staff are trained in de-escalation techniques and work together to respond calmly and appropriately.
Overall Risk Level Medium
Created: 4 December 2024
Last Modified: 4 December 2024
Author: Phil Newton

Version: Version: 1.07